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F.A.Q.

 

Q. What happens when I place an order?

 A. All orders placed before 1:00pm will be processed automatically and submitted to our warehouse for fulfillment between 8:30am-6:00pm Monday - Thursday and 8:00am-5:00pm Friday (Moscow Time) excluding holidays. You should receive an Order Confirmation email and you should also receive an email with your tracking number once your order has been shipped. Unfortunately changes cannot be made once you submit your order for processing. Please contact AP with any questions you may have prior to submitting your order.

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Tel: +7-495-989-44-60 between 8:00am-22:00pm (Moscow Time) excluding holidays.

 

Q. What if I make a mistake when ordering?

 A. If you make a mistake please contact AP.

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Tel: +7-495-989-44-60 between 8:00am-22:00pm (Moscow Time) excluding holidays.

 

Q. Do you ship to my country?

 A. At this time we ship around the world.

 

Q. What is the AP warranty policy?

 A. AP warrants that any AP products sold hereunder shall be free of defects in materials and workmanship for a period of one (1) year from the date of purchase by the consumer. 

 

Q. Can I buy a replacement part for my AP product?

 A. AP offers some replacement parts. Normal replacement parts will be located near the product online or there may be a replacement parts link near the parts application or description. If you cannot find what you are looking for feel free to email This email address is being protected from spambots. You need JavaScript enabled to view it. with a description of the component needed (photos are will greatly help) We will gladly check to see if the part you are looking for is available and contact you.

 

Q. What if my question is not listed here?

 A. If you have any questions not addressed above please write or call. 

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Tel: +7-495-989-44-60 between 8:00am-22:00pm (Moscow Time) excluding holidays.

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